Did you know that the initials DPD stand for Dynamic Parcel Distribution? I can only guess that dynamic refers to the way its couriers toss the parcels around either at a distribution hub or on to a delivery truck, or indeed over your garden fence.
I have lots of things I need to do, but I just had to put those tasks to one side to vent my incredible frustration at DPD UK. The above photo is of an item delivered to me on November 14th 2021 to my home address. This was supposed to be a replacement stainless steel backed mirror door for my bathroom cabinet but it got smashed very badly in the hands of DPD, despite being wrapped first in polystyrene board, then 3 metres of bubblewrap and then 2 layers of corrugated cardboard.
I called up the company Click Basin who were very apologetic and offered to send another door out to me, but cautioned this was the last spare door they had in their warehouse. I thought about my options for 24 hours and called Click Basin and told them I would prefer to drive to their warehouse and pick it up in person. So I drove a round trip of 275 miles to ensure I got the bathroom cabinet door undamaged.
Then today, December 8th, a DPD driver buzzed my apartment at 8am to tell me he had a delivery for me. It was a stainless steel 10 litre stockpot I had bought as a present. The company Empire Supplies warned me not to sign for the item until I had inspected it. So I explained this to the driver who tried to convince me just to sign, I refused to sign before inspecting the stockpot. I began to open the box at which point the DPD courier ran off. I inspected the heavy duty professional stockpot to find a serious dent close to the base.
Time to fight back via Social Media
Of course I phoned Empire Supplies and took photographs, hopefully I will get my damaged pot replaced or refunded, but WHY oh WHY are so many British consumers having to put up with such terrible quality of delivery service ?? It is not just a waste of time but a terrible waste of carbon emissions in this age of Global Warming. The waste of energy to make the stockpot in Spain (why can't we make it in the UK anymore?) to ship it to me and then to pick it up and replace it with an undamaged one!
So I'm making a point of sharing my experience, not just here but on Twitter, LinkedIN, Facebook, Pinterest and more. I encourage everyone who has received damaged goods because of courier carelessness to also share their stories and photogrphs. Social Media pressure can sometimes embarrass large corporations into rethinking the way they operate.
Christmas is a Coming
In the next few weeks thousands of Christams parcels could be damaged because of careless courier companies across the UK. We need to speak out and name and shame them!
DPD What Happened?
DPD, used to be one of the better couriers for companies to use, so what happened in the boardroom, or at head office that put profit before customer satisfaction?
I'm sure if I ask the company for a comment on this article, DPD would just give me "corporate speak" and not address the current problems, though they are welcome to contact me.
Are they underpaying drivers, putting profit above customers? Giving drivers ridiculous work loads that force them into cutting corners? Have all the bad ex Yodel couriers been hired by DPD as part of their expansion drive? You don't have to look hard on the internet to find videos of DPD couriers abusing our parcels and I recommend you look!
If you go to the employment site called Indeed and see how DPD employees rate their company it gets a 2.8 stars (out of 5) from 1,500 reviews. Emplyees quotes included "Poor Management" "Avoid at all costs" "Terrible place from top to bottom, management speak to you like dirt". If those quotes are true then it seems the employees take their frustrations out on our parcels!
In 2015, DPD decided to change their logo (see below).